JOY UYO EGBUNU
Customer Service & Inventory Control Professional
Okpella, NG.About
Customer-focused and detail-oriented professional with proven expertise in service centre operations, inventory management, and stock control. Adept at leveraging strong organizational and communication skills to maintain accurate records, optimize processes, and deliver exceptional customer service, aiming to drive operational efficiency and enhance customer satisfaction in a dynamic environment.
Work
ENGIE ENERGY ACCESS.
|Service Centre Representative
Nigeria
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Summary
Managed comprehensive customer interactions and service operations, ensuring high satisfaction and efficient issue resolution through direct support and feedback management.
Highlights
Served as the primary point of contact for customer inquiries and issues, consistently providing accurate product and service information.
Provided comprehensive customer support, efficiently resolving diverse issues and managing escalations to ensure timely and effective solutions.
Processed customer transactions accurately and efficiently, maintaining meticulous records and ensuring compliance with company procedures.
Collected and analyzed customer feedback, contributing insights to identify service improvement areas and enhance overall customer experience.
ENGIE ENERGY ACCESS.
|Stock Control Officer
Nigeria
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Summary
Oversaw comprehensive inventory management, ensuring accurate stock records and optimizing warehouse operations to support distribution efficiency.
Highlights
Managed and maintained precise inventory levels, enhancing stock record accuracy and minimizing discrepancies across all warehouse operations.
Coordinated the receiving and inspection of goods, ensuring stringent quality control and proper documentation for all incoming shipments.
Optimized stock issuance and distribution processes, contributing to streamlined operations and improved efficiency in supply chain management.
Conducted regular inventory analysis and reporting, providing data-driven insights to inform strategic purchasing and storage decisions.
Implemented effective warehouse management practices, enhancing storage organization, accessibility, and overall operational flow.
Education
Kogi State College of Education Ankpa
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National Certificate in Education (NCE)
Education
College of Arabic and Isalamic Studies, Olofu: Anyigba
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Senior School Certificate Examination (S.S.C.E)
General Studies
Languages
English
Skills
Communication
Excellent Communication Skills, Customer Support, Issue Resolution, Feedback Collection, Persuasive Communication.
Problem Solving
Problem Solving Skills, Issue Resolution, Escalation Management, Analytical Skills.
Inventory Management
Inventory Control, Stock Control, Warehouse Management, Goods Receiving, Stock Issuance, Inventory Analysis, Reporting.
Organizational Skills
Attention to Detail, Record Keeping, Process Optimization, Warehouse Organization.
Leadership
Leadership Skill, Team Collaboration, Mentorship.
Customer Service
Customer Inquiries, Customer Support, Transaction Processing, Service Information.